Shipping policy
We are committed to delivering your order in a timely and secure manner. Please review our shipping policy below before placing your order.
1. Shipping Destinations
We offer worldwide shipping to many countries and regions. However, certain destinations may have customs restrictions or shipping limitations. If we cannot ship to your location, we will notify you during or after the ordering process.
■ Made-to-order items (most of our products)
Most of our products are made to order. Production begins after your payment is confirmed, and delivery takes approximately 12 weeks. For tailoring vouchers, the 12 weeks are counted from the day your fabric reaches our workshop. The shipping times below are added after production is complete. Please see each product page for its specific estimate.
2. Shipping Methods and Delivery Times
Shipping methods vary depending on the destination country, region, and the product. We may offer standard and express shipping options when available. Typically, we require 2-7 business days for order processing before shipping. Delivery times after dispatch are as follows:
- Domestic Shipping: Typically 2-7 business days
- International Shipping: Typically 7-21 business days
Please note that delivery times are estimates and may be delayed due to customs procedures or local delivery conditions.
3. Shipping Fees
Shipping is free within Japan. For international orders, the shipping cost depends on the destination region and the product, and is shown at checkout before you place your order. Items in the same shipping category ship together for a single shipping charge.
4. Customs and Import Taxes
For international orders, duties and import taxes are collected at checkout (DDP). We pay them to the carrier on your behalf, so there is nothing to pay on delivery. The final amount is determined by the customs authority of the destination country and may differ from the estimate shown at checkout; we absorb any difference and will never invoice you for more. Please note that customs inspections may still cause delivery delays.
5. Tracking Information
Tracking information is provided for all shipments. Once your order is shipped, you will receive a shipping confirmation email with a tracking number. Please use this tracking number to monitor your order's delivery status.
6. Address Changes
If you need to change the shipping address after placing an order, please contact our customer support team as soon as possible. If the order has already been dispatched, we may not be able to accommodate changes.
7. Shipping Inquiries
If you have any questions regarding shipping, please feel free to contact our customer support team. We are here to assist you promptly.
Note: This Shipping Policy is subject to change without notice. Please refer to this page for the latest updates.